The Art of Focused Conversation – 100 Ways To Access Group Wisdom In The Workplace – edited by Brian Stanfield, is a wonderful book which talks of how structured conversation takes place through questions in a format called ORID model – Objective, Reflective, Interpretative, Decision. The book also has 100 examples of conversation in different settings using the ORID Focused Conversation model.
Here is a brief summary of the book –>The Art of Focussed conversation