In the book Conversational Intelligence – How Great leaders build trust and get extraordinary results, Judith Glaser talks how building trust and relationships are key to making great leaders effective.
The crux of Conversational Intelligence is knowing that the words we use, and how we use them, has a direct impact on the brain neurochemistry of the people who hear what we say. This is real power, and those who understand the incredible influence of words are able to use them more effectively to lead, sway, and impact other people.
Here is a link to the summary –> Brief Summary of Conversational Intelligence
Nonviolent communication (NVC) is a communication process developed by Marshall Rosenberg which focuses on three aspects of communication:
- self-empathy (defined as a deep and compassionate awareness of one’s own inner experience)
- empathy (understanding and sharing an emotion expressed by another)
- honest self-expression (defined as expressing oneself authentically in a way that is likely to inspire compassion in others).
Nonviolent communication is based on the idea that all human beings have the capacity for compassion and only resort to violence or behavior that harms others when they don’t recognize more effective strategies for meeting needs.
The four components of NVC are Observations, Feelings, Needs and Requests and NVC deals with expressing honestly / receiving empathically through the four components.
Here are 3 short videos on Non Violent communication by Marshall Rosenberg
Here is a brief summary of “Nonviolent Communication – A Language of Life” by Marshall B Rosenberg —> Non Violent Communication – Summary